Satoriia Privacy Policy
Last Updated: June 23, 2025

At Satoriia, we cherish your trust as we weave beauty, care, and wellness together. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at www.satoriia.pro, including subdomains, social media, and community (our “Site”), purchase our wellness-driven products, or join our Honest Circle Membership. We’re committed to nurturing your privacy with the same love we bring to your hair and our planet.

If you have questions, reach us at care@satoriia.pro. Let’s build a trusting, wellness-focused journey together.

1. Information We Collect
We collect information to nurture your experience and deliver our offerings with care:

Information You Provide:
• Account Creation: Name, email, password, and optional profile details when you create a Satoriia account.
• Purchases: Billing/shipping address, payment details (processed securely via third-party providers), and order history.
• Honest Circle Membership: Name, email, billing/shipping info, and preferences for membership benefits (e.g., recurring orders, welcome gift).
• Interactions: Feedback, reviews, photos, or comments you share on our Site or via care@satoriia.pro.

Automatically Collected:
• Site Usage: IP address, browser type, device info, pages visited, and time spent, collected via cookies and similar technologies (see Section 5).
• Analytics: Aggregated data on how you engage with our Site to improve your experience.

From Third Parties:
• Social media interactions (e.g., likes, shares) if you connect via platforms.
• Service providers (e.g., carriers for delivery updates, payment processors for transaction verification).

2. How We Use Your Information
We use your information to nurture your wellness journey and our community:
• Order Fulfillment: Process and ship orders, send confirmations, and provide tracking.
• Honest Circle Membership: Manage your $49 USD annual membership, deliver benefits (e.g., 15% off, surprise samples), and process recurring orders.
• Customer Support: Respond to inquiries at care@satoriia.pro, handle returns (within 14 days), and resolve issues (e.g., damaged items within 2 days).
• Personalization: Tailor product recommendations, early access offers, and gift-with-purchase deals for Honest Circle Members.
• Marketing: Send wellness-driven updates, promotions, or newsletters (you can unsubscribe anytime).
• Site Improvement: Analyze usage to enhance our Site’s functionality and your experience.
• Legal Compliance: Meet obligations (e.g., tax reporting, fraud prevention).

3. How We Share Your Information
We share information only as needed to deliver our offerings with planet-loving care:
• Service Providers: Trusted partners for payment processing, shipping (e.g., carriers for U.S./international orders), analytics, and marketing (e.g., email platforms). They’re bound by confidentiality.
• Honest Circle Benefits: Partners facilitating membership perks (e.g., sample distribution), with limited data access.
• Legal Requirements: If required by law, court order, or to protect our rights (e.g., fraud prevention).
• Business Transfers: In case of a merger, acquisition, or sale, your data may transfer to the new entity, with notice where required.

We don’t sell your personal information to third parties for their marketing purposes.

4. Your Privacy Rights
We empower you to control your information, nurturing your trust. Here’s a summary of your rights:

To exercise these rights, contact care@satoriia.pro. We’ll respond within 30 days (or as required by law, e.g., 45 days under CCPA).

5. Cookies and Tracking
We use cookies to enhance your wellness journey, with your consent where required. Here’s how they support you:

Manage Preferences: Adjust cookie settings via our Site’s banner or care@satoriia.pro. Disabling non-essential cookies may limit Site features.

For EU users, we comply with GDPR, obtaining consent for analytics and marketing cookies.

6. Data Security
We protect your information with planet-loving care:
• Safeguards: Encryption (e.g., SSL for transactions), access controls, and secure third-party providers.
• Limitations: No system is 100% secure. We’re not liable for unauthorized access beyond our control, but we’ll notify you if required by law.
• Retention: We keep data only as needed (e.g., order records for taxes, membership data for active Honest Circle Members). Inactive accounts may be deleted after 2 years, unless required by law.

7. California Privacy Rights (CCPA)
For California residents, we comply with the California Consumer Privacy Act:
• Categories Collected: Personal identifiers (name, email), payment info, commercial data (orders), internet activity (cookies), and user content (reviews).
• Categories Shared: Identifiers and commercial data with service providers (e.g., carriers, payment processors) for order fulfillment.
• Your Rights: Access, deletion, opt-out of “sales” (we don’t sell data), and non-discrimination, as in Section 4.
• Contact: Submit CCPA requests to care@satoriia.pro.

8. EU Privacy Rights (GDPR)
For EU residents, we comply with the General Data Protection Regulation:
• Legal Basis: We process data for contract fulfillment (e.g., orders, Honest Circle), consent (e.g., cookies, marketing), or legitimate interests (e.g., analytics, fraud prevention).
• Your Rights: Access, correction, deletion, restriction, portability, and objection to processing, as in Section 4.
• Consent Withdrawal: Opt out of cookies or marketing via Site settings or care@satoriia.pro.
• Contact: Submit GDPR requests to care@satoriia.pro. You may also contact your local data protection authority.

9. Children’s Privacy
Our Site is for those 13 or older. For users 13–17, we require parent/guardian permission, notified via care@satoriia.pro. We don’t knowingly collect data from children under 13. If we discover such data, we’ll delete it promptly.

10. International Data Transfers
Our Site operates from the U.S., under Florida law. For international users, your data may transfer to the U.S., where privacy laws differ.

EU users’ data is protected under GDPR with appropriate safeguards (e.g., standard contractual clauses with service providers). By using our Site, you consent to this transfer.

11. Updates to This Policy
We may update this Privacy Policy to reflect our growing journey. Changes will be posted on our Site, effective immediately, with material updates notified via email or Site notice. Continued use aligns you with the new policy.

12. Connecting with Us
Questions or requests? Reach care@satoriia.pro or visit www.satoriia.pro. This Privacy Policy is part of our shared commitment to beauty and wellness.

Thank you for trusting Satoriia to nurture your privacy and our planet.