Satoriia PRO Shipments Policy
Last Updated: October 13, 2026

At Satoriia PRO, we deliver professional haircare systems with precision, transparency, and care. This Shipments Policy explains how we process, ship, and handle returns for professional orders placed through www.satoriia.pro. It is part of our Terms and Conditions and should be read together with them.

1. Order Processing and Shipping Timeframes
Order Processing: Professional orders are typically processed within 2-5 business days (Monday-Friday, excluding U.S. federal holidays). You will receive an email confirmation when your order is received and a separate email when it ships.

Shipping Commitment: We will ship your order within the timeframe communicated at checkout, or within 30 days if no specific timeframe is stated, in accordance with the FTC Mail Order Rule.

If We Cannot Ship on Time: We will email you a revised shipping date and the choice to accept the delay or cancel the unshipped order for a full refund. Our notice will explain when your response is needed. We will not treat silence as consent to an additional delay; if we do not receive your agreement by the deadline stated in the notice, we will cancel and refund the unshipped order. Cancellation refunds will be processed promptly under the rules that apply to the payment method.

Shipping Confirmation: When your order ships, we will send a tracking link so you can follow its journey through the carrier’s portal.

Accurate Address: Please provide valid and current shipping details at checkout. Satoriia PRO is not responsible for delays or non-delivery due to incorrect, incomplete, or outdated addresses provided by the account holder. Contact care@satoriia.pro to update your address before your order ships.

Carrier Issues: Contact us if an order is lost or damaged in transit. We will investigate with the carrier and arrange the replacement or refund described below. This policy does not make a carrier claim your only remedy or exclude rights that cannot lawfully be waived.

2. U.S. Shipping
Professional Accounts: Shipping rates are calculated at checkout based on weight, volume, and destination.

U.S. free shipping: Orders of five or more physical product units qualify for free standard shipping. Orders of one to four units use live carrier rates calculated at checkout. This offer applies to U.S. shipping and does not apply to international orders.

Batch and Freight Orders: For qualifying orders exceeding $3,000 USD, reduced or complimentary freight may be available by arrangement. Contact care@satoriia.pro for confirmation before placing a freight order. Any agreed freight charges and delivery arrangements will be provided before fulfillment.

Delivery Estimates: Standard U.S. delivery typically takes 3-7 business days after processing. Large-volume or palletized shipments may require additional coordination; our logistics team will contact you directly for scheduling. These are estimates , actual delivery may vary due to carrier capacity, weather, or other factors outside our control. Delivery estimates are not guarantees.

Shipping Availability: Available delivery methods and destinations are shown at checkout. Contact us before ordering if your address is not supported or your order requires freight. Oversized or pallet shipments cannot be delivered to P.O. boxes or APO/FPO addresses.

3. International Shipping Fees: International orders to supported destinations are charged live carrier rates calculated at checkout based on destination, package weight, dimensions, and available carrier services. The U.S. five-unit free-shipping offer does not apply to international orders.

4. Returns and Refunds
Return Eligibility:
• Unopened, unused products in original packaging with a return requested within 14 days of delivery are eligible for a full product refund.
• Damaged or defective items are eligible for replacement or full refund, including original shipping cost.
• Opened or used products are not eligible for return, except for approved damaged or defective items or where required by applicable law.
• Custom orders, bulk or batch orders, promotional items, and samples are not returnable unless defective or required by law.

How to Start a Return: Email care@satoriia.pro within 14 days of delivery with your order number and reason. We will provide a Return Authorization (RA) and a prepaid return label for U.S. returns. Ship the authorized return within 14 days after receiving the RA. Contact us before sending an international return. International customers pay return shipping under our current policy, including for defective or damaged items, except where applicable law requires otherwise. For approved defective or damaged items, we refund the product price and original shipping.

Refund Processing:
• Refunds are issued to your original payment method within 7 business days of our receiving and confirming the returned item (your bank may take additional time to post the credit).
• Refunds cover the product price. Original outbound shipping or freight fees are not refunded unless the item was defective, damaged in transit, or we made an error.
• Opened or used products returned in error are not eligible for refund and will be returned to you at your expense or discarded per your written instructions.

5. Damaged or Lost Shipments
Damaged Items: Please email care@satoriia.pro within 2 business days of delivery, if possible, with photos of the product and packaging. Prompt notice helps the carrier investigation. A later report does not automatically remove rights available under applicable law. We will investigate and arrange a replacement or refund for confirmed damage.

Lost Shipments: If your order has not arrived within 7 business days of the estimated delivery date, contact care@satoriia.pro within 30 days of your shipping confirmation. We will investigate with the carrier and, if the package is confirmed lost, arrange a replacement or refund.

International Orders: We will assist with carrier claims for lost or damaged shipments. You are responsible for import permissions, duties and taxes that are not included at checkout. Customs delays may extend delivery estimates. If customs refuses or returns a shipment, contact us so we can explain the available options and any documented, non-recoverable charges. Nothing here excludes remedies that applicable law does not permit us to exclude.

6. Our Commitment
We pack and ship every order with intention , minimizing waste, prioritizing recyclable materials, and working with trusted logistics partners. If you have feedback on your delivery experience, we welcome it at care@satoriia.pro.

7. Where to Find This Policy
This policy is available at satoriia.pro/shipments-policy/. Please review it before ordering.

8. Contact Us
Questions about shipping, freight, or returns? Contact us at care@satoriia.pro or visit www.satoriia.pro.