Satoriia PRO Shipments Policy
Last Updated: June 28, 2026

At Satoriia PRO, we deliver professional haircare systems with precision, transparency, and care. This Shipments Policy explains how we process, ship, and handle returns for professional orders placed through www.satoriia.pro. It is part of our Terms and Conditions and should be read together with them.

1. Order Processing and Shipping Timeframes
Order Processing: Professional orders are typically processed within 2–5 business days (Monday–Friday, excluding U.S. federal holidays). You will receive an email confirmation when your order is received and a separate email when it ships.

Shipping Commitment: We will ship your order within the timeframe communicated at checkout, or within 30 days if no specific timeframe is stated, in accordance with the FTC Mail Order Rule.

If We Cannot Ship on Time: If we are unable to ship your order within the stated timeframe, we will notify you by email with a revised shipping estimate and give you the option to: (a) agree to the delay and keep your order, or (b) cancel your order for a full refund. If we do not receive your response, we will hold your order for an additional 30 days before canceling and refunding.

Shipping Confirmation: When your order ships, we will send a tracking link so you can follow its journey through the carrier’s portal.

Accurate Address: Please provide valid and current shipping details at checkout. Satoriia PRO is not responsible for delays or non-delivery due to incorrect, incomplete, or outdated addresses provided by the account holder. Contact care@satoriia.pro to update your address before your order ships.

Carrier Liability: Once your order has been handed to the carrier and tracking has been issued, Satoriia’s liability for loss or damage transfers to the carrier. We will assist you in filing a carrier claim, but cannot guarantee the outcomes of third-party carrier processes.

2. U.S. Shipping
Professional Accounts: Shipping rates are calculated at checkout based on weight, volume, and destination.

Batch and Freight Orders: For qualifying orders exceeding $3,000 USD, reduced or complimentary freight options may apply, depending on destination and carrier. Orders ship via standard or expedited carriers based on order size and your selection at checkout.

Delivery Estimates: Standard U.S. delivery typically takes 3–7 business days after processing. Large-volume or palletized shipments may require additional coordination; our logistics team will contact you directly for scheduling. These are estimates — actual delivery may vary due to carrier capacity, weather, or other factors outside our control. Delivery estimates are not guarantees.

Shipping Restrictions: We ship to all 50 U.S. states and Puerto Rico. Oversized or pallet shipments cannot be delivered to P.O. boxes or APO/FPO addresses.

3. International Shipping
Availability: International distributors and professional partners may place orders through www.satoriia.pro or via direct distributor arrangements.

Shipping Fees: All international shipping costs are the buyer’s responsibility. Fees are calculated at checkout or invoiced manually for freight-based orders.

Delivery Estimates: International delivery typically takes 7–21 business days after processing, depending on the destination country and customs processing. These are estimates, not guarantees.

Customs, Duties, and Taxes: International buyers are solely responsible for all customs duties, import taxes, brokerage fees, and local handling charges. Satoriia PRO does not collect, prepay, or reimburse these charges. Please check your country’s import regulations before ordering. Refusal to pay applicable duties does not entitle you to a refund of the product cost.

Product Restrictions: Some Satoriia products may be restricted or prohibited in certain countries under local cosmetic or import regulations. If a product cannot be shipped to your destination, we will notify you and issue a full refund for that item.

4. Returns and Refunds
Return Eligibility:
• Unopened, unused products in original packaging returned within 14 days of delivery are eligible for a full product refund.
• Damaged or defective items are eligible for replacement or full refund, including original shipping cost.
• Opened or used products are not eligible for return, except where required by applicable law.
• Custom orders, bulk or batch orders, promotional items, and samples are not returnable unless defective or required by law.

How to Start a Return:
1. Email care@satoriia.pro within 14 days of delivery with your order number and reason for return.
2. We will provide a Return Authorization (RA) number and, for U.S. customers, a prepaid return shipping label.
3. Ship your return within 14 days of receiving your RA to ensure timely processing.
4. International customers are responsible for all return shipping costs, including for defective or damaged items (we will refund the product cost and original shipping for defective items).

Refund Processing:
• Refunds are issued to your original payment method within 7 business days of our receiving and confirming the returned item (for credit/debit card refunds, in compliance with FTC requirements).
• Refunds cover the product price. Original outbound shipping or freight fees are not refunded unless the item was defective, damaged in transit, or we made an error.
• Opened or used products returned in error are not eligible for refund and will be returned to you at your expense or discarded per your written instructions.

5. Damaged or Lost Shipments
Damaged Items: If your order arrives damaged, notify care@satoriia.pro within 2 business days of delivery with photos of the damaged product and packaging. We will arrange a replacement or refund once the damage is confirmed. Claims received after this window may not be eligible.

Lost Shipments: If your order has not arrived within 7 business days of the estimated delivery date, contact care@satoriia.pro within 30 days of your shipping confirmation. We will investigate with the carrier and, if the package is confirmed lost, arrange a replacement or refund.

International Orders: For lost or damaged international shipments, we will assist with carrier claims. Customs-related delays, refusals, seizures, or losses after the package clears U.S. customs are the buyer’s responsibility. We are not responsible for packages that are seized, held, or destroyed by customs authorities.

6. Our Commitment
We pack and ship every order with intention — minimizing waste, prioritizing recyclable materials, and working with trusted logistics partners. If you have feedback on your delivery experience, we welcome it at care@satoriia.pro.

7. Accessibility
This Shipments Policy is available at www.satoriia.pro and linked at checkout and in order confirmation emails.

8. Contact Us
Questions about shipping, freight, or returns? Contact us at care@satoriia.pro or visit www.satoriia.pro.