Satoriia PRO Privacy Policy
Last Updated: June 28, 2026

Satoriia PRO is the professional, business-to-business (B2B) division of Satoriia LLC (“Satoriia,” “we,” “us,” or “our”), a Florida limited liability company. Satoriia PRO serves licensed salon professionals, certified stylists, salons, and authorized distributors only. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.satoriia.pro (including subdomains), apply for or maintain a professional account, or place wholesale orders. We handle your information with the same care and honesty we bring to our products.

Questions? Reach us at care@satoriia.pro.

1. Information We Collect
We collect information to verify professional eligibility, deliver our wholesale services, and improve your experience. Most information we process relates to you in your professional or business capacity; where that information identifies an individual (for example, a sole proprietor, a named salon contact, or an employee), it is treated as personal information under this Policy.

Information You Provide:
• Professional Account & Business Information: Your name and title, salon or business name, business address, business email and phone, and account credentials.
• Certification & Eligibility Data: Professional or cosmetology license or certification details, distributor authorization, and, where applicable, EIN or resale/tax-exemption certificates submitted to qualify for a professional account and wholesale pricing.
• Wholesale Orders: Billing and shipping address, payment details (processed securely by third-party payment processors — we do not store full card numbers), order and invoice history, and freight or account terms.
• Interactions: Feedback, professional reviews, photos, and messages you send to care@satoriia.pro or post on our professional channels.

Automatically Collected:
• Site Usage: IP address, browser type, device information, pages visited, and time on site — collected via cookies and similar technologies (see Section 5).
• Analytics: Aggregated and individual data on how you engage with our Site to improve our professional offerings.

From Third Parties:
• Shipping and freight carriers (delivery updates) and payment processors (transaction verification).
• License or credential verification sources used to confirm professional eligibility.
• Advertising performance data from platforms such as Meta (Facebook/Instagram) when you interact with our professional advertising.

2. How We Use Your Information
We use your information to:
• Verify Eligibility: Confirm professional licensing, certification, or distributor status and approve professional accounts.
• Order Fulfillment: Process and ship wholesale orders, coordinate freight, send confirmations, and provide tracking.
• Account Management: Administer professional pricing tiers, account terms, and resources.
• Professional Support: Respond to inquiries, handle returns, and resolve product issues per our Shipments Policy.
• Marketing: Send professional updates, product education, and offers to your business. You may unsubscribe at any time via the link in any email.
• Advertising: Deliver and measure professional advertising campaigns on third-party platforms (subject to your consent where required).
• Site Improvement: Analyze usage to enhance functionality and your experience.
• Legal Compliance: Meet regulatory obligations, including tax reporting, adverse event reporting under MoCRA, and fraud prevention.

3. How We Share Your Information
We share information only as needed to deliver our professional services:

• Service Providers: Trusted partners for payment processing, shipping and freight, analytics, credential verification, and email marketing. These providers access only the data needed to perform their services and are contractually bound to protect your information.
• Advertising Technology Partners: We may use the Meta Pixel (Facebook/Instagram) and similar technologies to measure ad performance and deliver relevant professional advertising. These tools may share your browsing behavior with the relevant platforms. Non-essential advertising technologies require your consent before activation (see Section 5).
• Legal Requirements: If required by law, court order, regulatory authority, or to protect the rights, safety, or property of Satoriia or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to the new entity. We will provide notice as required by law.

We do not sell your personal information to third parties for their independent marketing purposes. However, sharing data with advertising technology partners such as Meta Pixel may be considered “sharing” under California law (see Section 7).

4. Your Privacy Rights
We respect your right to control your personal information. Here is a summary of your rights and how to exercise them:

To exercise any right, email care@satoriia.pro. We will respond within 30 days (or within the timeframe required by applicable law, e.g., 45 days under CCPA with a permitted 45-day extension).

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our Site. Where required by law, we obtain your consent before placing non-essential cookies or activating tracking pixels.

Managing Your Preferences: A cookie consent banner will appear on your first visit. You can update your preferences at any time via the banner or by contacting care@satoriia.pro. Disabling non-essential cookies may limit certain Site features.

For EU/UK users: We comply with GDPR and the UK GDPR. Marketing and analytics cookies will NOT fire before you have given explicit, informed consent. Accept All and Reject All options are presented with equal prominence. You may withdraw consent at any time.

6. Data Security, Breach Notification, and Retention
We protect your information with industry-standard safeguards:
• Security Measures: SSL/TLS encryption for data transmission, access controls limiting data access to authorized personnel, and contractual security requirements for all third-party service providers.
• Payment Data: Full payment card numbers are processed by PCI-DSS compliant third-party processors and are never stored by Satoriia.
• Limitations: No system is 100% secure. We will notify you of breaches as required by applicable law.
• Florida Information Protection Act (FIPA): As a Florida company, we comply with FIPA. In the event of a breach of security affecting the personal information of Florida residents, we will notify affected individuals without unreasonable delay and no later than 30 days after determining a reportable breach has occurred, and will notify the Florida Department of Legal Affairs where the breach affects 500 or more Florida residents, as required by law.
• Data Retention: We retain your data only as long as necessary. Order, invoice, and tax records may be retained for up to 7 years for tax and legal purposes. Professional account and certification data are retained while your account is active and as needed to meet legal obligations. Inactive accounts may be deleted after 2 years of inactivity, with prior notice.

7. California Privacy Rights (CCPA / CPRA)
For California residents — including individual professionals, sole proprietors, and named business contacts — we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). The former CCPA exemption for business-to-business contact data has expired, so we treat professional contact information as covered personal information.

• Categories of Information Collected: Personal and professional identifiers (name, business email, IP address, license/certification details), payment and commercial information (orders, billing, account terms), internet and network activity (cookies, browsing data), and user-generated content (reviews, photos).
• Categories of Information Shared: Identifiers and commercial data are shared with service providers (carriers, payment processors, credential verifiers) for eligibility and order fulfillment. Browsing and device data may be shared with advertising technology partners (Meta Pixel) when you consent to marketing cookies.
• Do Not Sell or Share: We do not sell your personal information for money. However, sharing your data with advertising platforms may constitute “sharing” under CPRA. To opt out, click the “Do Not Sell or Share My Personal Information” link in our Site footer or email care@satoriia.pro.
• Sensitive Personal Information: We do not collect sensitive personal information as defined under CPRA except payment information, which is processed by secure third parties.
• Your Rights: Right to know, access, delete, correct, opt-out of sale/sharing, and non-discrimination. Submit requests to care@satoriia.pro.

8. EU/UK Privacy Rights (GDPR)
For EU and UK residents, we comply with the General Data Protection Regulation (GDPR) and UK GDPR. Business contact data identifying a natural person is personal data under these laws. The data controller for your personal information is:

Satoriia LLC
Email: care@satoriia.pro
Website: www.satoriia.pro

• Legal Bases for Processing: (a) Contract performance — to verify eligibility, fulfill wholesale orders, and manage your account; (b) Consent — for marketing communications and non-essential cookies; (c) Legitimate interests — for analytics, account security, and fraud prevention; (d) Legal obligation — to comply with applicable laws.
• Your Rights: Right to access, rectification, erasure, restriction of processing, data portability, and objection. You also have the right to lodge a complaint with your national data protection authority.
• Consent Withdrawal: You may withdraw consent at any time via cookie settings or by emailing care@satoriia.pro.
• Automated Decision-Making: We do not make decisions about you solely through automated processing that produce significant legal effects.

9. Professional Use and Age Restriction
Satoriia PRO is a professional, B2B platform intended exclusively for licensed and certified professionals, salons, and authorized distributors aged 18 or older. It is not directed to consumers or to anyone under 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact care@satoriia.pro immediately and we will delete it promptly.

10. International Data Transfers
Satoriia LLC is based in the United States. If you access our Site from the EU, UK, or other regions with different data protection laws, your information may be transferred to and processed in the United States.

For EU/UK transfers, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) with our service providers. By using our Site, you acknowledge this transfer.

11. Updates to This Policy
We may update this Privacy Policy as our business evolves. Material changes will be communicated via email or a prominent notice on our Site at least 14 days before taking effect where required. Continued use of the Site after an update constitutes your acceptance of the revised Policy.

12. Contact Us
Questions, requests, or concerns about your privacy? Contact us at care@satoriia.pro or visit www.satoriia.pro.

Thank you for trusting Satoriia PRO.